Refund Policy

This Refund Policy explains how refund requests are handled for THE CHARIOT / TAROT PREMIUM.

1. Digital Product

THE CHARIOT provides a digital entertainment service. Once premium access has been activated and the service has been used, payments are generally non-refundable.

2. Eligible Refund Cases

A refund may be considered if payment was successful but premium access was not activated due to a technical error, duplicate payment, or system failure.

3. Refund Request

Users may contact us through the Contact page and provide the payment date, payment method, order ID, and email used during payment.

4. Review Process

Refund requests will be reviewed manually. Approval depends on the issue, payment status, and service usage condition.

5. Processing Time

Processing time may depend on the payment gateway, payment method, and banking provider involved in the transaction.

6. Contact

For refund-related questions, please contact us through the Contact page.